Refund Policy
Double G Leatherworks
At Double G Leatherworks, every piece is handcrafted with care and intention. Because of the handmade and often custom nature of our work, our refund policy is designed to be fair to both our customers and our craft.
Custom Orders
All custom and personalized items are final sale and non-refundable. This includes any item made specifically to your requested design, size, color, or personalization.
Deposits on custom orders are non-refundable once work has begun.
Ready-Made / In-Stock Items
Refunds are offered only if there is a manufacturing or craftsmanship defect.
To be eligible:
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You must contact us within 30 days of delivery
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The item must be unused, unaltered, and in new condition
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Items that have been worn, used, or placed on a horse are not eligible
Once approved, refunds may be issued as:
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Repair
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Replacement
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Or store credit
The final resolution is at the discretion of Double G Leatherworks based on the situation.
Ready-Made / In-Stock Items
We do not offer refunds for:
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Custom or personalized items
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Clearance or discounted items
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Items showing signs of use
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Normal wear and tear
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Damage caused by improper use or care
Return Shipping
Customers are responsible for all return shipping costs. Shipping fees are non-refundable.
Handmade Nature
Natural variations in leather, color, texture, and stitching are part of the handmade process and are not considered defects.
How to Request a Refund or Repair
Please contact us at:
📧 doublegleatherworks@gmail.com
Include:
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Your order number
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Photos of the issue
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A brief explanation
We will respond as quickly as possible and work toward a fair solution.
Handmade Nature
We stand behind our craftsmanship and take pride in the work we create. If there is ever a true issue with our work, we will make it right.